Operations & Supply Chain

Technical development of products, planning and optimizing of purchasing, production and distribution according to the needs of the Houses: the Operations "métiers" are essential in providing solutions to the strategic challenges faced by our Group and meeting our customers' expectations.

RIMOWA ? Gabriel de la Chapelle


Because our customers are the focus of our attention, guaranteeing optimum availability of our Houses’ products is one of our most important challenges.

Sales forecasting, the supply of raw materials, global stock management of products and operational logistics all represent a daily challenge for employees involved in the Operations. Its diversity offers unique opportunities for everyone to develop skills on an international scale and gain an overview of the company as a whole.

Operations métiers

Supply planner



Lead all activities enabling accurate supply plans, matching clients demand needs and expectations with availability, cost and cash efficiency.

Responsibilities & key activities

  • Contribute to inventory budget construction
  • Define and monitor KPI’s
  • Take appropriate actions over the impacts of unexpected events on supply and procurement
  • Develop appropriate and positive relationship with other departments to guarantee efficiency
  • Elaborate efficient plans to meet customers demand and targeted results
  • Share and communicate supply planning vision and strategy to his/her teams
  • Set challenging and achievable objectives and roadmap to his/her teams
  • Organize and manage resources (identify potential, mobility to come and jobs rotation opportunities)
  • Recruit, animate, motivate, train and develop teams and potential to guarantee efficiency


Manage warehouse physical operations, optimize warehousing processes and animate teams to ensure efficient in/out physical flows management.

Responsibilities & key activities

  • Contribute to budget construction
  • Monitor budget and expenses
  • Manage operational performance
  • Implement stock control processes to ensure inventory reliability
  • Steer warehouse processes to achieve on time in and out flows accuracy
  • Plan and optimize daily operations resources and medium term capacities vs activities
  • Manage special operations: organize, control and optimize value added activities, such as special delivery request
  • Manage continuous improvement projects: optimize existing services and develop new ones to reduce cost and improve service levels
  • Respect and ensure respect of security & environment rules and conformity criteria
  • Recruit, animate, motivate, train and develop teams and potential
  • Manage working time for his/her teams vs use of temporary contracts
  • Manage social relations within site(s)
  • Ensure compliance to safety, hygiene, security and environmental requirements


Guarantee sales administration process execution and ensure proper order to cash management in order to reach a high level of customers’ satisfaction

Responsibilities & key activities

  • Ensure the respect of orders processing rules
  • Optimize and update all procedures and controls relating to the “Order to Cash” process
  • Decline sales strategy by providing high level customer service
  • Be responsible for customer service overall performance and report accordingly to defined KPIs
  • Manage inventory allocation to optimize client satisfaction and company’s profits
  • Monitor account receivables (payments, overviews)
  • Control sales discount, credit notes and returns
  • Manage the client relation management for credit limit overrun
  • Lead and manage customer service teams
  • Recruit, animate, motivate, train and develop teams and potential
  • Manage temporary teams liaising with HR department
  • Define and ensure that processes and associated procedures are strictly followed by teams


Production managers oversee the manufacture of product ranges. They set production objectives for the site and ensure that resources are used optimally. They supervise one or several production engineers.

Responsibilities & key activities

Analysis of manufacturing constraints:

  • Study the manufacturing file and contribute to defining manufacturing methods.
  • Translate elements from the specifications into production objectives.
  • Decide on workload management schedules: raw material needs, subcontracted items, etc.
  • Plan production objectives (products or ranges), investments and resources (human and machine, etc.) in the short and medium term.

Manufacturing management

  • Set production objectives for workshops or manufacturing lines.
  • Oversee the manufacturing process and results with regard to the specifications.
  • Follow up investments made according to the specified budget.
  • Guarantee costs and intervention lead times, and oversee production quality.
  • Guarantee the supply and availability of material and stock (raw materials, semi-finished products, etc.).
  • Respect safety and quality standards for the manufacturing process.
  • Provide day-to-day analysis of production follow-up indicators (reporting data, dashboards, waste levels, breakdown frequency, etc.).


  • Contribute to increase financial results and participate to Maisons’ turnover improvement
  • Lead continuous improvement programs and contribute to time to market objectives to be met
  • Protect the company (manage product shortages, disputes, incidents, mutual dependencies…)
  • Perform Supplier Relationship Management: support, engage and motivate suppliers
  • Work with suppliers on innovation projects, propose projects internally and contribute to their implementation
  • Ensure that tier 1 and beyond suppliers comply with environmental, social and ethics rules

Main responsibilities and?activities

Buyers work daily in collaboration with internal customers (Design, Production, Logistics, Marketing, CIO…) and with the supplier ecosystem

  • Analyze needs expressed by internal customers as well as existing relationships with suppliers
  • Analyze the Total Cost of Ownership of goods and services purchased
  • Analyze the supplier considering sectors’ entire value chain (upstream & downstream management)
  • Define medium and long-term purchasing strategy
  • Manage bids
  • Negotiate and conclude contracts
  • Conduct business reviews with suppliers and identify progress plans